Question 1

How do I donate to a campaign?

Accepted Answer

Visit any active campaign page and click the "Donate" button. You can pay via credit card through our secure Stripe integration. You'll receive a confirmation email and a donation receipt.

Question 2

Can I donate anonymously?

Accepted Answer

Yes. During the donation process, you can check the "Donate anonymously" option. Your name will be hidden from the public donor list, though it will still be visible to the campaign owner for record-keeping.

Question 3

Can I get a refund?

Accepted Answer

Refund requests are handled on a case-by-case basis. Contact our support team within 30 days of your donation. If a campaign is cancelled before funds are withdrawn, refunds are processed automatically.

Question 4

Are donations tax-deductible?

Accepted Answer

Tax deductibility depends on the campaign and your jurisdiction. Share a Goal provides donation receipts, but we recommend consulting a tax professional for advice specific to your situation.

Question 5

Can I set up recurring donations?

Accepted Answer

Yes. When donating, select the "Monthly" option to set up a recurring subscription. You can manage or cancel your recurring donations from your dashboard at any time.

Question 6

Is there a minimum donation amount?

Accepted Answer

The minimum donation is $1 USD (or equivalent in other supported currencies).

Question 7

How do I create a campaign?

Accepted Answer

Sign in, go to your Dashboard, and click "Create Campaign". Fill in your story, set a goal amount, add images, and submit for review. Most campaigns are reviewed within 24-48 hours.

Question 8

Is there an approval process?

Accepted Answer

Yes. All campaigns go through a review process to ensure they meet our community guidelines. We check for accuracy, legitimacy, and compliance. You'll be notified once your campaign is approved.

Question 9

How do I withdraw funds?

Accepted Answer

Once your campaign reaches its goal (or you choose partial withdrawal if enabled), go to your campaign dashboard and request a withdrawal. Funds are transferred via Stripe to your connected bank account within 3-5 business days.

Question 10

Can I edit my campaign after publishing?

Accepted Answer

Yes. You can update your campaign description, images, and updates at any time. However, the goal amount cannot be lowered below the amount already raised.

Question 11

How can I promote my campaign?

Accepted Answer

Use the built-in share tools to post on social media, enable the ambassador program to incentivize referrals, and post regular campaign updates to keep donors engaged.

Question 12

Can a team run a campaign?

Accepted Answer

Absolutely. You can create a team, invite members, and launch campaigns under the team's name. Team members can collaboratively manage updates and communications.

Question 13

What are the platform fees?

Accepted Answer

Share a Goal charges a small platform fee on donations. The exact rate is displayed during campaign creation. Payment processing fees (Stripe) are separate and standard.

Question 14

What payment methods are accepted?

Accepted Answer

We accept all major credit and debit cards through Stripe, including Visa, Mastercard, and American Express.

Question 15

What currencies are supported?

Accepted Answer

Campaigns can be set up in USD. We're working on adding support for additional currencies in future updates.

Question 16

How does the credit system work?

Accepted Answer

Credits are our internal currency for premium features like featured listings and analytics upgrades. You can purchase credit packages from your dashboard. Credits expire after 2 years.

Question 17

Is payment processing secure?

Accepted Answer

Yes. All payments are processed through Stripe, which is PCI DSS Level 1 certified — the highest level of payment security certification available.

Question 18

How is my data protected?

Accepted Answer

We use industry-standard encryption for data in transit and at rest. Your personal information is never sold to third parties. See our Privacy Policy for full details.

Question 19

What is KYC verification?

Accepted Answer

KYC (Know Your Customer) verification confirms the identity of fundraisers before they can withdraw funds. This protects donors and ensures platform integrity.

Question 20

How do you prevent fraud?

Accepted Answer

We combine KYC checks, campaign review processes, community reporting, and automated monitoring to detect and prevent fraudulent campaigns.

Question 21

Does Share a Goal support two-factor authentication?

Accepted Answer

Yes. You can enable 2FA from your account settings using an authenticator app. We also support passkey authentication for passwordless, phishing-resistant login.

Question 22

Can I delete my account?

Accepted Answer

Yes. Go to Settings and use the account deletion option. Your data will be removed in accordance with our data retention policy and applicable regulations.

Question 23

What is the Ambassador Program?

Accepted Answer

Ambassadors are community members who promote campaigns using unique referral links. When donations come through their links, ambassadors earn a commission set by the campaign owner.

Question 24

How do I become an ambassador?

Accepted Answer

Sign in and visit any campaign that has the ambassador program enabled. Click "Become an Ambassador" to get your unique referral link.

Question 25

How are commissions tracked?

Accepted Answer

Every referral link contains a unique tracking code. When a donor uses your link, the donation is attributed to you, and your commission is calculated automatically.

Question 26

When do I get paid?

Accepted Answer

Ambassador commissions are paid out when the campaign owner withdraws funds. You'll receive your earnings via the payment method linked to your account.

Question 27

Is there a limit to how many campaigns I can promote?

Accepted Answer

No. You can promote as many campaigns as you'd like, as long as each campaign has enabled its ambassador program.

Frequently Asked Questions

For Donors

For Fundraisers

Payments & Fees

Security & Privacy

Ambassador Program