Question 1

How do I donate to a campaign?

Accepted Answer

Visit any active campaign page and click the "Donate" button. You can pay via credit card through our secure Stripe integration. You'll receive a confirmation email and a donation receipt.

Question 2

Can I donate anonymously?

Accepted Answer

Yes. During the donation process, you can check the "Donate anonymously" option. Your name will be hidden from the public donor list, though it will still be visible to the campaign owner for record-keeping.

Question 3

Can I get a refund?

Accepted Answer

Refund requests are handled on a case-by-case basis. Contact our support team within 30 days of your donation. If a campaign is cancelled before funds are withdrawn, refunds are processed automatically.

Question 4

Are donations tax-deductible?

Accepted Answer

Tax deductibility depends on the campaign and your jurisdiction. Share a Goal provides donation receipts, but we recommend consulting a tax professional for advice specific to your situation.

Question 5

Can I set up recurring donations?

Accepted Answer

Yes. When donating, select the "Monthly" option to set up a recurring subscription. You can manage or cancel your recurring donations from your dashboard at any time.

Question 6

Is there a minimum donation amount?

Accepted Answer

The minimum donation is $1 USD (or equivalent in other supported currencies).

Question 7

How do I create a campaign?

Accepted Answer

Sign in, go to your Dashboard, and click "Create Campaign". Fill in your story, set a goal amount, add images, and submit for review. Most campaigns are reviewed within 24-48 hours.

Question 8

Is there an approval process?

Accepted Answer

Yes. All campaigns go through a review process to ensure they meet our community guidelines. We check for accuracy, legitimacy, and compliance. You'll be notified once your campaign is approved.

Question 9

How do I withdraw funds?

Accepted Answer

Once your campaign reaches its goal (or you choose partial withdrawal if enabled), go to your campaign dashboard and request a withdrawal. Funds are transferred via Stripe to your connected bank account within 3-5 business days.

Question 10

Can I edit my campaign after publishing?

Accepted Answer

Yes. You can update your campaign description, images, and updates at any time. However, the goal amount cannot be lowered below the amount already raised.

Question 11

How can I promote my campaign?

Accepted Answer

Use the built-in share tools to post on social media, enable the ambassador program to incentivize referrals, and post regular campaign updates to keep donors engaged.

Question 12

Can a team run a campaign?

Accepted Answer

Absolutely. You can create a team, invite members, and launch campaigns under the team's name. Team members can collaboratively manage updates and communications.

Question 13

What are the platform fees?

Accepted Answer

Share a Goal charges a small platform fee on donations. The exact rate is displayed during campaign creation. Payment processing fees (Stripe) are separate and standard.

Question 14

What payment methods are accepted?

Accepted Answer

We accept all major credit and debit cards through Stripe, including Visa, Mastercard, and American Express.

Question 15

What currencies are supported?

Accepted Answer

Campaigns can be set up in USD. We're working on adding support for additional currencies in future updates.

Question 16

How does the credit system work?

Accepted Answer

Credits are our internal currency for premium features like featured listings and analytics upgrades. You can purchase credit packages from your dashboard. Credits expire after 2 years.

Question 17

Is payment processing secure?

Accepted Answer

Yes. All payments are processed through Stripe, which is PCI DSS Level 1 certified — the highest level of payment security certification available.

Question 18

How is my data protected?

Accepted Answer

We use industry-standard encryption for data in transit and at rest. Your personal information is never sold to third parties. See our Privacy Policy for full details.

Question 19

What is KYC verification?

Accepted Answer

KYC (Know Your Customer) verification confirms the identity of fundraisers before they can withdraw funds. This protects donors and ensures platform integrity.

Question 20

How do you prevent fraud?

Accepted Answer

We combine KYC checks, campaign review processes, community reporting, and automated monitoring to detect and prevent fraudulent campaigns.

Question 21

Does Share a Goal support two-factor authentication?

Accepted Answer

Yes. You can enable 2FA from your account settings using an authenticator app. We also support passkey authentication for passwordless, phishing-resistant login.

Question 22

Can I delete my account?

Accepted Answer

Yes. Go to Settings and use the account deletion option. Your data will be removed in accordance with our data retention policy and applicable regulations.

Question 23

What is the Ambassador Program?

Accepted Answer

Ambassadors are community members who promote campaigns using unique referral links. When donations come through their links, ambassadors earn a commission set by the campaign owner.

Question 24

How do I become an ambassador?

Accepted Answer

Sign in and visit any campaign that has the ambassador program enabled. Click "Become an Ambassador" to get your unique referral link.

Question 25

How are commissions tracked?

Accepted Answer

Every referral link contains a unique tracking code. When a donor uses your link, the donation is attributed to you, and your commission is calculated automatically.

Question 26

When do I get paid?

Accepted Answer

Ambassador commissions are paid out when the campaign owner withdraws funds. You'll receive your earnings via the payment method linked to your account.

Question 27

Is there a limit to how many campaigns I can promote?

Accepted Answer

No. You can promote as many campaigns as you'd like, as long as each campaign has enabled its ambassador program.

Question 28

What is a sponsor match?

Accepted Answer

A sponsor pledges to match donations to a campaign (for example 1:1) up to a set cap. When you give, the match is triggered automatically — multiplying your impact at no extra cost to you.

Question 29

When is the sponsor charged?

Accepted Answer

At the exact moment a matching donation triggers, using the sponsor's saved payment method. No sponsor funds are held in advance — Share a Goal never takes custody of the money.

Question 30

How do I become a sponsor?

Accepted Answer

Create a sponsor profile from your dashboard, save a payment method, and set up matching rules on the campaigns you want to support.

Question 31

Is there a limit on how much a sponsor matches?

Accepted Answer

Yes. Every matching rule has a maximum total, so a sponsor never pays beyond the amount they committed.

Question 32

What is an influencer milestone pledge?

Accepted Answer

An influencer promises a donation when their social following reaches a milestone — for example, $500 to a cause when their channel hits 150,000 subscribers — tying their growth to real-world impact.

Question 33

How do I become an influencer?

Accepted Answer

From your dashboard go to Sponsor → Influencer, turn on influencer mode, link your YouTube, X, Instagram or TikTok account, and create a pledge.

Question 34

When is the pledged amount paid?

Accepted Answer

When the follower target is reached and verified, the pledged amount is charged to the influencer's saved method and donated to the campaign.

Question 35

Are public pledges guaranteed?

Accepted Answer

A pledge shown publicly with the influencer's name and amount must be backed by a saved payment method or a guarantee, so supporters can trust it will be honored.

Question 36

What is the community feed?

Accepted Answer

A live stream of platform activity — donations, milestones, pledges and livestreams — celebrating the impact happening across Share a Goal right now.

Question 37

What is Trending?

Accepted Answer

The campaigns gaining the most momentum in a recent time window, so you can discover the causes the community is rallying behind.

Question 38

What does it mean to vouch for a campaign?

Accepted Answer

Verified members can vouch for a campaign's legitimacy. It is a community signal shown as a count — not an endorsement or verification by Share a Goal.

Question 39

How is recognition earned?

Accepted Answer

Through transparent, refund-aware activity. Top supporters and the Sponsor of the Period appear on recognition surfaces — only when they have opted in to being shown.

Question 40

What is the points and levels system?

Accepted Answer

You earn experience points (XP) for taking part on Share a Goal — donating, creating campaigns, logging in daily and more. XP raises your level, and your level, XP and badges are shown on your community profile.

Question 41

How do I earn XP?

Accepted Answer

You earn XP for: making a donation (+10, plus a +5 bonus for every $100 donated), receiving a donation on your campaign (+5), creating a campaign (+50), a campaign reaching its goal (+200), posting a comment (+5), community activity (posting +10, commenting +3, reacting +1, following +2, sharing +5), logging in daily (+5), completing your profile (+25), verifying your identity / KYC (+100), and ambassador referrals (+25 when a donation comes through your referral link). Earning badges grants XP too.

Question 42

Is there a daily limit on XP?

Accepted Answer

Yes — you can earn up to 200 XP per day across all actions combined. This keeps the rankings fair for everyone.

Question 43

How do levels work?

Accepted Answer

Levels are reached at cumulative XP thresholds: Level 2 at 100 XP, Level 3 at 250, Level 4 at 500, Level 5 at 1,000, scaling up to 15,000 XP at Level 11. Beyond that, each new level takes another 5,000 XP. Your profile shows a progress bar toward your next level.

Question 44

What are badges?

Accepted Answer

Badges are achievements for reaching milestones — for example keeping a recurring-donation streak (3, 6 or 12 months), being a top supporter, or representing your country. Badges appear on your profile and some grant bonus XP.

Question 45

What are streaks?

Accepted Answer

Staying active on consecutive days builds a streak, shown with a flame on your profile. Keeping your streak going is a fun way to build a daily giving habit.

Question 46

What happens to my XP if a donation is refunded?

Accepted Answer

If a donation is refunded, the XP awarded for it is reversed (your total never drops below zero), so points always reflect real, completed support.

Question 47

What are groups?

Accepted Answer

Groups are community spaces built around a cause or topic, separate from teams. Each group has its own feed of posts and a members-only chat.

Question 48

How do I create a group?

Accepted Answer

Go to Groups and choose “Create a group”. Give it a name and description, then pick public (anyone can join) or private (invite-only).

Question 49

Can I edit my group's name or About?

Accepted Answer

Yes. If you own the group, open its About tab and choose “Edit group” to update the name, description (About) and visibility at any time.

Question 50

What's the difference between public and private groups?

Accepted Answer

Anyone can find and join a public group. A private group is invite-only and its posts stay inside it. In both cases, group posts never appear in the public community feeds.

Question 51

How do direct messages work?

Accepted Answer

You can message other members from their profile. Your conversations live under Community → Messages.

Question 52

How do I block someone?

Accepted Answer

You can block a member from your conversation with them. Once blocked, they can't message you and you won't see their messages — in either direction.

Question 53

How do I report a message?

Accepted Answer

Each message has a report option. Reported messages are sent to our moderation team for review.

Question 54

Why did my message show as “not delivered”?

Accepted Answer

Chats and direct messages are checked for severe abuse such as harassment or threats. If a message breaks our safety rules it's blocked and shown to you as “not delivered” instead of silently disappearing.

Question 55

How do I add or change my cover photo?

Accepted Answer

On your community profile, use the cover controls to add or change your cover photo. After uploading, drag the image to reposition it and use the zoom slider to frame it exactly how you want.

Question 56

How do I change my profile picture?

Accepted Answer

Use the camera button on your profile picture to upload a new photo. Just like the cover, you can drag to reposition and zoom to frame it.

Question 57

Can I add my location and website?

Accepted Answer

Yes — as the profile owner you can add your location and a website link, which appear under your name on your profile.

Question 58

What are country leaderboards?

Accepted Answer

The Countries page ranks countries by their giving — by participation rate, total raised, and recent momentum — to spark a little friendly national pride around doing good.

Question 59

How does my country earn its place?

Accepted Answer

Donations and campaigns linked to a country count toward that country's stats, which update automatically.

Question 60

Are there country badges?

Accepted Answer

Yes — you can earn recognition such as representing your country when you create or support campaigns tied to it.

Frequently Asked Questions

For Donors

For Fundraisers

Payments & Fees

Security & Privacy

Ambassador Program

Sponsors & Matching

Influencers

Community & Recognition

Points, Levels & Badges

Groups

Messaging & Safety

Your Profile

Country Leaderboards